Frequently Asked Questions

Most systems are implemented within 2–4 weeks depending on complexity. Simple single-module deployments (like a POS system for a small shop) can go live in under 2 weeks. Complex multi-module enterprise deployments typically take 6–10 weeks for full rollout. We provide clear timelines upfront — no surprises.

Yes. Our POS and Farming Management systems are built with offline-first architecture. They cache data locally, continue operating when connectivity drops, and automatically sync with the cloud when you reconnect. SMS-based alerts are also available for critical notifications in low-connectivity areas.

Absolutely. Comprehensive training is included in every deployment — on-site and online. We train all user levels in both English and Kiswahili. You also receive user manuals, video guides, and ongoing access to our helpdesk. Training is tailored to your team's roles and technical comfort level.

Yes — customization is one of our core strengths. Share your specific requirements and we'll build exactly what your workflow demands. We've built everything from custom approval chains to WhatsApp integrations to county-specific compliance modules. There's no "out of the box only" limitation.

Yes. Our systems include built-in support for KRA ETR and iTax integration, NHIF/NSSF deductions, PAYE calculations per the Employment Act, and DPA (Data Protection Act) data handling. All systems are audit-ready with full reporting trails. We stay updated on regulatory changes so you don't have to.

We provide 24/7 phone, email, and WhatsApp support depending on your service tier. All clients receive a dedicated support period post-launch (30–90 days), with optional ongoing support packages. We also monitor system performance proactively and notify you before issues become problems.

Yes. We have extensive experience integrating with existing ERPs, accounting software, biometric devices, bank payment APIs, POS hardware, and third-party platforms. We'll assess your current stack in the discovery phase and propose a clean integration plan with no data loss.

Yes — we serve clients across all 47 counties in Kenya. We provide remote implementation for most deployments, with on-site visits available for enterprise clients. We've worked with farms in Eldoret, quarries in Machakos, hotels in Mombasa, and factories in Thika.

We accept M-Pesa (Till and Paybill), Airtel Money, bank transfer (RTGS/EFT), and mobile banking. We can also structure milestone-based payments for larger projects to ease cash flow planning.

Yes. All data is encrypted in transit and at rest. We follow DPA guidelines strictly, including data residency, access controls, and breach notification protocols. Automated daily backups are included, with disaster recovery options available for enterprise clients.